Register as a Tenant

Start your search with confidence.

Registering with Cayano makes sure you stay informed and supported throughout your tenancy. By creating a tenant account, you’ll have easy access to maintenance support, tenancy documents, and direct communication with our property management team.

Create your Tenant account and make your life easy

Everything you need to know, all in one place.

Once your offer has been agreed in principle with the landlord and you have paid your holding deposit to secure the property.

Paperwork

We will need the following to be completed within 48 hours of your offer being agreed; otherwise the property will be put back on the market until we receive what we need to progress your application:

Application:
 Each occupier (18 years and over) must complete an online application so that references can be obtained; we use a third party referencing agency.
Bank Statements:
 Each occupier may be asked to provide copies of their last 3 months’ bank statements.
Photo ID:
 Each occupier must provide photo ID and proof of address such as utility bill, council tax bill, UK driving licence, mortgage statement (there are certain documents we cannot accept such as provisional driving licence, mobile phone bills, credit card statements).
Right to Rent: 
Each occupier must attend our office in person with each of their original acceptable documents to show they are allowed to live in the UK; copies of the documents will be certified by us and held on file. Acceptable documents for Right to Rent checks are published by the Home Office; more information about Right to Rent checks can be found at www.gov.uk/rightorentchecks.

References

You will receive an introductory call from our head office lettings team; they will re-confirm the details of your tenancy application (subject to contract) and will update you on the progress of your references. In some instances, to avoid a delay in the start of your tenancy, we may ask you to assist in chasing your employer or landlord for a reference.

The Agreement

You will be sent the tenancy agreement (subject to contract). It is important that you carefully review the content of this contract and that all parties sign where indicated. The agreement must be returned to us as quickly as possible to avoid delay in the start of your tenancy.

Move-in Monies

When we have received a satisfactory reference report for each tenant and this report is approved by the landlord; you will be asked to pay all move-in monies (in cleared funds) at least 2 working days prior to the tenancy start date.

Once these steps have been completed, we will arrange a check-in time and make an appointment for you to collect the keys from our office. We would suggest you do not book your removal van until your references have been accepted by the landlord and you have a confirmed move-in time.

Keeping your home in great condition.

At Cayano, we believe that prompt and proactive property care is key to a stress-free rental experience. That’s why we’ve made it easy for all fully managed tenants to report any maintenance or repair issues directly through their Tenant Portal; anytime, anywhere.

Report a Problem Quickly

If Cayano manages your tenancy, any maintenance concerns: big or small should be reported through your secure portal as soon as possible or contact Us lettings@cayano.co.uk, The earlier we know, the faster we can act to keep your home safe and comfortable.

Emergency Situations

For urgent matters like:

Please mark your report as urgent in the portal. Our team will prioritise emergency issues and respond promptly.

Smell gas or suspect a leak?

Immediately contact National Gas Emergency Service on 0800 111 999.

Not Fully Managed by Cayano?

If we don’t manage your tenancy and only provide rent collection services,
please contact your landlord directly. Their contact details were provided at the start of your tenancy.

Why Reporting Early Matters

Small issues can quickly become costly repairs if left unaddressed. To protect your deposit and avoid inconvenience, always report problems early: even if they seem minor.

Good homes need good care. We’re here to help you keep yours that way.

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